Jira Service Management

IT Service Management goes far beyond your IT department

Unify Business Central and Jira Service Management (JSM) for streamlined invoicing and enhanced visibility. Seamlessly overview contract information within JSM and effortlessly track billable tickets.

All from a single centralized platform.

Benefits and Product Features

Unlock the power: Discover the top benefits and features of Jira Service Management

Invoice Tickets with Business Central

Connect JSM with Business Central and streamline your ticket invoicing.

ITIL Processes

Effortlessly map out service requests, incidents, problems and changes - based on easy configurable templates.

Data Where You Need It

Access data where it is needed - whether the data is being displayed from BC or synced to the CMDB.

Seamless Dev Tool integration

Power up your dev workflow and unify JSM with Jira Software or Azure DevOps.

Customer Portal

Seamlessly connect with your customers through an intuitive customer portal.

No-Code / Low-Code Automation

Maximize your team's efficiency with JSM's powerful automation capabilities.

Reportings and Analytics

Powerful built-in reporting and analytics tools enable you to make data-driven decisions with ease.

Knowledge Management

Transform service delivery with JSM's self-service knowledge nase and proactive support features.

Support for Customers and Employees

Empower customers and employees by enhancing service delivery with JSM.

Fits your needs

Integrate with BC

Connect Business Central with Jira Service Management to streamline billing processes and achieve transparency. Effortlessly access contract data in JSM and track billable tickets all in one place.

Invoice Time in Business Central with DYCE Time Tracking

Track your time in Jira Service Management and Jira Software and invoice it in Business Central. With Jira, DYCE Time Tracking and DYCE Job Billing, your project management and budget tracking is easier than ever!

Connect IT & DEV

Stay in the Loop with Developers

By linking Jira Service Management with Jira Software, IT and product development teams can collaborate on a common platform to resolve incidents faster and implement changes reliably.

Improve Experience

Deliver a Better Customer Experience

Customers or employees can submit requests with an easy-to-use help center and add Confluence to Jira Service Management to get an integrated knowledge base. Machine learning intelligently recommends the right service and learns from every interaction, so answers are easy to find.

Automation

Automate your Processes

Enable teams to automate customer support processes easily with a low code editor, drag and drop interface, and pre-built automation rules, improving response times, reducing errors, and enhancing the overall customer experience.

Stay ahead of the curve

Effortless Escalation Management

Take your incident management to the next level with Opsgenie's advanced escalation management. Keep your team informed, stay on top of critical issues and minimize response time.

Our Services

We offer you a variety of services.

Proof of Concept & Preparation Workshops

Team up with us and together we find out if Jira Service Management is the right tool for you.

Consulting, Implementation & Training

We support you holistically from the introduction and share our knowledge with your company.

Additional Consulting Packages and Ongoing Support

We take care of our customers for the long term and support you with ongoing consulting and support.

You want more? Learn more about Jira Service Management.

Compare Jira Service Management plans and pricing

Webcast Jira Service Management by Singhammer

About the People Behind.

Our team of experienced consultants is ready to help you in understanding and optimizing your business processes.

We place emphasis on customer-centricity and strive to develop effective solutions that meet your unique requirements.

With a focus on service management, we help you improve your service operations.Rely on our expertise and benefit from our commitment to help you achieve your goals.

Your contact persons are Jule Helder and Jana Gordes.